Freight/Shipping
All shipments are Freight on Board (FOB) Greensboro and become the property of the customer when they leave our dock. Standard Tools and Equipment Co. uses common carriers, FedEx Ground, UPS, and independent freight haulers for shipping. We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for timely delivery. We quote shipping rates at the time of quoting an order as an estimated number. However, freight charges fluctuate depending on circumstances at the time of booking. The shipping charges on a quote cannot be guaranteed for an extended period of time. If freight changes from the time of the quote to the time of shipment, you will be contacted and a separate invoice will be sent for the additional shipping charges. This is more common when shipping by flatbed. Of course, customers are always welcome to provide their own truck pickup, but need to contact us prior to ensure the correct size truck is ordered for pickup. Please let us know of any questions at 800-451-2425.
- Most in-stock items will ship within two business days. See shipping times below for specific production items.
- Tools USA is not liable for any damages related to unavailability of inventory or delays in shipping.
- Tools USA ships all products FOB our warehouses.
- Title for goods passes to customer when product leaves our dock.
Shipping Times
Paint booths: Shipping time is 5-10 business days to build and ship most booth models.
Air Makeup Units: Production is 5-15 business days. Remember, these units are built and tested to your specific requirements, so building doesn't begin until payment and terms are received.
If an item is out-of-stock or on backorder, we will ship the item to you as soon as it is back in stock. For backorder items, give our sales team a call and they can let you know the ETA on receiving it back in stock.
Items advertised with
Free Shipping apply only to shipments within the Continental United States (excludes Alaska, Hawaii, and Canada and Mexico).
Call us at 800-451-2425 for a specific freight quote.
Delivery and Unloading
Delivery
Standard Tools and Equipment (STE, Tools USA) needs to know if the delivery address is residential or a limited access location prior to shipping. Freight carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal.
Storage Fees
STE can schedule production of your order for a later date to meet the customer's wishes, but the scheduled needed date must be notated on the signed docs at the time of order. The customer is to accept delivery of the order upon completion. If the order is complete and cannot ship, storage fees of $125 per day will start on day 5 of storage. If the customer doesn't notify STE of a specific need-by date or if there is a special delivery request, STE will ship the order out when 1. payment is received and 2. upon completion of the order.
Unloading
The customer is responsible for unloading the shipment from the carrier’s truck. This may require a forklift and/or lift gate service. The STE customer care team can advise you prior to shipping what will be needed to unload your shipment and the approximate weight of the shipment. The customer is responsible for offloading their equipment and will need to have the proper equipment at the time of delivery. Paint booths are shipped in wooden crates that are large and heavy. They cannot be delivered via liftgate and can only be offloaded from the delivery truck with a forklift that has long forks or long fork extensions. Short forklift forks will not fully lift the crate, leaving it to drag or drop, causing damage to the booth. If the order is unable to be delivered, there will be additional fees incurred from the freight line. If the customer is unable to have the proper equipment available at delivery, they can have the booth delivered to the terminal for pickup in an approved trailer by the customer. This is beneficial if the customer wants to open the crate on the trailer and offload it in pieces.
Tracking
While STE will provide customers with an estimated time of delivery and tracking information, we can’t provide a specific time, or schedule a time for that service. The customer can contact the freight carrier directly to schedule a delivery or check on freight delivery status.
Damages
Any charges or damages that may be incurred as a result of unloading from the carrier’s truck is the customer’s responsibility. Depending on your situation, it may be advantageous to have your products shipped to a freight terminal where the freight company’s personnel can load it onto your trailer or truck.
All shipments must be inspected immediately upon receipt. For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight carrier. Concealed damages must be reported to the freight company within three days of delivery. It is the customer’s responsibility to file for damage claims against the freight company.
Shortages/missing parts from paint booth orders must be reported to Tools USA customer service within 30 days of delivery.
Customer Pickup Order Requirements
Customers may pickup orders from the STE warehouse, located in Greensboro, NC. It’s important to call STE before you plan to arrive to pickup your order so that we can ensure your order is in stock and ready for you to pickup. We can only offer pickup at our warehouse Monday-Friday from 8:30AM – 4:00PM.
Customers must bring an appropriate trailer with straps for securing when picking up equipment. STE equipment cannot be loaded onto a car, truck, or SUV. The equipment must fit securely and be on a trailer or proper weight limitations. We can advise you of the proper pickup trailer and vehicle prior to you arriving. STE reserves the right to refuse to load equipment onto inappropriate trailers. STE is not liable for any damage incurred to the customer’s vehicle or equipment once the equipment has been secured to the customer’s trailer.
Read more about our Shipping & Return Policy
