Thank you for choosing Tools USA for your automotive equipment needs. Whether your order ships UPS, LTL (Less Than Load, i.e. Estes, FedEx ), below are a few tips to make receipt of your paint booth, frame machine, powder coat system or auto body shop supplies & tools as easy as possible.
Our shipping department makes every effort to ship your order in a manner that allows for easy offloading, including arranging a carrier and extending the discounts provided to us by our shipping partners. When possible, a flatbed is used to transport items such as a frame machine.
If your order consists of a product(s) that ships LTL, you are responsible for offloading. Please note there are additional charges for residential delivery, delivery to construction sites, college campuses, etc. If you are unsure as to whether you have a special circumstance, contact Tools USA’s Customer Service department prior to the shipment of your order and we will gladly assist you with special handling.
We will contact you the morning following shipment to advise you of the estimated delivery date, as well as other pertinent order information. If you require a specific delivery time, we will provide you with a tracking/PRO number and the phone number of the delivering terminal. The dispatcher will then schedule the delivery at your convenience.
A paint booth, frame machine, powder coating system and other large auto body shop supplies may require the use of a forklift and are too large for the use of a truck with a lift gate. A lift gate can be used to offload items such as; tire changers/balancers, power pullers and ductwork. In addition, certain paint spray booths, such as truck paint booths are shipped in special large crates that require the use of a forklift with extensions to support the extra weight.
Careful inspection is required in order to make sure your order has not sustained any damage during transit. Upon delivery, please visually inspect the external packaging for any crushed corners, loose box flaps, broken straps, retaping etc. While you have the right to refuse any shipment you feel is damaged, we ask that you accept delivery and notate possible damage on the delivery receipt. IF THE DAMAGE IS EXTENSIVE, YOU MAY CALL US WHILE THE DRIVER STANDS BY, TO DETERMINE IF THE SHIPMENT SHOULD BE REFUSED. We recommend that you make a copy of the delivery receipt for your records.
Please retain all shipping containers and internal packaging, as it is likely an inspection will be required if your order arrives damaged. Call us immediately and we will instruct you on what to do, should your unit require replacement. We may ask you to take pictures using your cell phone or a digital camera and forward them to us. Photos are a great way for us to expedite the process of filing a damage claim if necessary. Rest assured that should a replacement be needed, we will handle it as quickly as possible.
Smaller items that are shipped via UPS or FedEx Ground may not require a signature. If delivery is attempted for packages requiring a signature and no one is there to sign, two more attempts will be made before the package is returned to its origination. If an order is returned to its point of origination and you want it reshipped, you will be billed for the outbound shipping charge.
While every effort is made to ensure your order ships correctly, from time to time, errors occur. PLEASE REPORT ALL SHORTAGES AND/OR DEFECTS TO US WITHIN SEVEN (7) DAYS OF RECEIPT. FOR AN EASY INVENTORY OF PAINT BOOTH COMPONENTS, REFER TO THE BILL OF MATERIALS LOCATED APPROXIMATELY HALF WAY THROUGH THE INSTALLATION MANUAL. THIS DOCUMENT LISTS ALL COMPONENTS ACCORDING TO QUANTITY, DESCRIPTION AND PART NUMBER.
AFTER SEVEN DAYS, YOU WILL BE CHARGED OUTBOUND SHIPPING FOR ANY ITEM(S) RESHIPPED.
Please feel free to contact us. We are here to ensure your experience with us is a pleasant one. Again, thank you for choosing Tools USA.
